Below is an explanation of each type of file we provide. .ab1 Files: The .ab1 file is the chromatogram (trace) file from your sample. By viewing this file type you’ll be able to see the […]Learn More
How long are results available on my account?
Results are available for six months from the date they are posted.Learn More
Can I submit a new order and request to use samples I previously sent to you?
Yes. Please indicate in the notes section of your order form if the samples or primers come from a previous order. You can call or email to be sure we still have the samples you […]Learn More
Can I get my samples back?
Yes. We will ship them to you if requested; however, we will add the shipping charge to your invoice for this service.Learn More
Will you keep my samples and/or primers?
We will hold on to any samples and primers sent with an order for 5 weeks. If we synthesize a primer for you, we will put it in our long-term storage which is kept for […]Learn More
How do I receive the results?
We will send you an email when your results are posted to the website. You can then login and download your results.Learn More