Below is an explanation of each type of file we provide. .ab1 Files: The .ab1 file is the chromatogram (trace) file from your sample. By viewing this file type you’ll be able to see the […]Learn More
How long are results available on my account?
Results are available for six months from the date they are posted.Learn More
How are invoices sent?
All invoices are sent via email. Please ensure to add the correct billing email address when you setup your account.Learn More
Can you quantify my samples?
Yes, if you would like any of your samples quantified, please indicate which samples you would like us to quantify in the notes section of your order form. We CANNOT quantify crude PCR products, or […]Learn More
Do you require a PO on all orders?
No, we do not require a PO. This is up to your institution. If you are required to have a PO by your institution, please indicate the PO number on your sample submission form along […]Learn More
When can I expect to be invoiced?
Invoices are sent out shortly after the order is completed; typically within one to two weeks.Learn More
What are my payment options?
You can pay by check, credit card, wire transfer, or direct deposit. We can also set you up with a pre-paid account or automatic payments.Learn More
Can I submit a new order and request to use samples I previously sent to you?
Yes. Please indicate in the notes section of your order form if the samples or primers come from a previous order. You can call or email to be sure we still have the samples you […]Learn More
Can I get my samples back?
Yes. We will ship them to you if requested; however, we will add the shipping charge to your invoice for this service.Learn More
Will you keep my samples and/or primers?
We will hold on to any samples and primers sent with an order for 5 weeks. If we synthesize a primer for you, we will put it in our long-term storage which is kept for […]Learn More